oklv Privacy Policy

1 General Introduction and Scope of Policy

oklv is an online gaming and sports betting platform serving users in Bangladesh. Using our services requires providing certain personal information. This privacy policy ("Policy") tells you what information oklv collects, how it is used, and what steps we take to protect your privacy.

This policy applies to all services provided through the oklvcom.cam website, including casino games, sports betting, live gaming, and other related activities. Reading this policy alongside the terms described in our Terms and Conditions will give you a complete understanding of your rights and responsibilities.

We believe transparency is the foundation of a healthy relationship between users and a platform. This policy is written in clear, easy-to-understand language so every user can stay informed about their information.

2 Information We Collect

2.1 Registration and Account Information

When creating an account, the information you provide includes:

• Full name and date of birth
• Mobile number (Bangladeshi)
• Email address
• Password (stored in encrypted form)
• Preferred currency and language settings

2.2 Identity Verification Information

To ensure security and for financial transactions, we may request some additional documents for identity verification:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Mobile banking account verification details (bKash, Nagad or Rocket)

2.3 Transaction and Financial Information

A record of each of your deposits, withdrawals, and betting activities is stored in our system. This includes the transaction amount, date, method, and transaction reference number. We never store full credit or debit card numbers.

2.4 Device and Technical Information

When you use oklv, some technical information is collected automatically:

• IP address and device type
• Browser name and version
• Operating system
• Session duration and page visit details
• Referral source (where you came from before visiting the site)

3 How and Why We Collect Information

3.1 Direct Collection

You provide information directly through account registration, filling in login forms, deposit or withdrawal requests, and contacting our support team.

3.2 Automatic Collection

Some information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve site performance and personalise the user experience.

3.3 Collection from Third Parties

For identity verification and fraud prevention purposes, we may verify a limited amount of information through trusted third-party organisations. This is done only where necessary.

4 Use and Processing of Information

oklv uses your information only for the following legitimate purposes:

• Account management: Creating and verifying accounts, enabling login, and ensuring security.
• Processing financial transactions: Completing deposits and withdrawals and maintaining transaction records.
• Service delivery and improvement: Analysing usage patterns to improve the gaming and betting experience.
• Communication: Sending important account notifications, security alerts, and transaction confirmations.
• Fraud prevention: Detecting suspicious activity and keeping the platform secure.
• Legal compliance: Maintaining records required under applicable law.
• Bonuses and promotional offers: Providing relevant offers based on your eligibility.

We do not sell your information to marketing companies or trade in personal data. oklv's information processing is always carried out for specific and limited purposes.

5 Data Storage and Security

5.1 Technical Security Measures

oklv uses industry-standard technology to keep user information secure:

• SSL encryption: All data transfers are encrypted using SSL technology.
• AES-256 encryption: Stored sensitive data is protected with high-grade encryption.
• Firewall and intrusion detection: Multiple layers of security to prevent unauthorised access.
• Secure servers: Data is stored in secured data centres.
• Regular security audits: Service security is periodically reviewed.

5.2 Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal and financial obligations. After that period, the information is securely deleted or anonymised.

5.3 Password Security

Your password is never stored in plain readable form. We use industry-standard hashing algorithms. You are advised to use a strong, unique password and change it regularly.

6 Sharing Information with Third Parties

oklv does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

6.1 Service Provider Partners

When working with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support, only the minimum necessary information may be shared. These partners are contractually bound to follow our privacy standards.

6.2 Legal Obligations

We may be required to provide information under court orders, valid requests from government regulatory bodies, or applicable law. In such cases, we provide only the information legally required.

6.3 Fraud Prevention

To protect the security of the platform and prevent fraudulent activity, limited information may be shared with security researchers or relevant authorities.

6.4 Business Changes

If there is a change in company ownership or structure, user information may be transferred to the new entity. Users will be notified in such cases.

7 Cookies and Tracking Technologies

oklv uses cookies and similar technologies to keep the website running smoothly.

7.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login state, storing security tokens, and temporarily holding form data. Without them, the site cannot function properly.
• Performance cookies: Used to improve service quality by collecting data on page load times, usage patterns, and errors.
• Preference cookies: Remember your language, currency, and interface preferences.
• Analytics cookies: Analyse overall usage statistics to understand which sections are used most.

7.2 Cookie Controls

You can choose to accept or reject cookies through your browser settings. However, disabling essential cookies may affect some basic functionality of the site.

8 User Rights

Every registered user on the oklv platform has the following rights over their personal information:

8.1 Right to Access

You may request to know what information we hold about you. Contact our support team and the information will be provided within a reasonable time.

8.2 Right to Rectification

If there is any incorrect or outdated information in your profile, you may request a correction. Most information can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations or active transaction records are involved, immediate deletion may not be possible.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This will not affect your use of the core service.

8.5 Right to Data Portability

You may request your account information in a commonly readable format. The oklv support team will assist you with this process.

To exercise these rights or if you have any questions about your information, contact our 24/7 support team via live chat. You will also find relevant information in the Responsible Gaming guidelines covering the overall rules for using oklv's services.

9 Privacy of Minors

All oklv services are intended solely for individuals aged 21 or above. We do not intentionally collect any information from minors.

Age is verified at the time of registration. If a person creates an account using a false age and this is subsequently identified, that account will be immediately closed and the associated information will be deleted.

If a parent or guardian believes that a minor under their care has registered on oklv, please notify our support team immediately. For more details on responsible gaming, visit the Responsible Gaming page.

10 Policy Changes and Contact

10.1 Notice of Policy Changes

We may periodically review and update this privacy policy. Users will be notified of any significant changes via their registered email or mobile number.

Continuing to use the site after a revised policy is published will be taken as acceptance of the new policy. You are advised to check this page regularly.

10.2 Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, contact us through the following:

• Live chat: Available 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

To learn more about oklv, visit our About Us page, where the platform's goals and how it operates are described in detail.

10.3 Dispute Resolution

If you have any complaint about how your information is processed, please contact our support team directly first. Most issues can be resolved quickly. If any issue remains unresolved, we will provide you with the necessary information about further legal steps.