For ages 21 and above

oklv Responsible Gaming — Keep Yourself and Your Family Safe

Betting or playing casino games is a form of entertainment — as long as it stays within limits. oklv believes every player should know their limits, stay alert, and seek help when needed. On this page you will find our tools, warning signs, and support information all in one place.

For players aged 21 and above only

At oklv we want every player to have a safe and enjoyable experience. Only players aged 21 or above may open an account and place bets on our platform — this is a firm policy. For details on our age verification process and other conditions, please read our Terms and Conditions.

When gambling moves from entertainment to habit, it can have a negative effect on mental health, family relationships, and financial stability. That is why oklv provides several practical tools to help you monitor and control your gambling habits. To learn how your information is used and kept secure, see our Privacy Policy.

Remember: Gambling is never a reliable source of income. Only spend money that you can afford to lose without affecting your daily life. Set your budget before you play and stay within it.

Control Tools

oklv helps players stay in full control of their gambling. The tools below are available any time from your account settings, or you can request them through 24/7 live chat.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. Once the limit is reached, no further deposits can be made during that period, making it easier to avoid overspending.

Session Time Limit

Set a limit on how long you play in one session. Once the time is up, the session closes automatically so you do not lose track of time.

Reality Check

A reminder pop-up appears at set intervals showing how long you have been playing. This helps you stay aware and focused.

Temporary Break

If you want to give yourself a rest, you can suspend your account temporarily for anywhere from 24 hours to 30 days. During the break, logging in or placing bets will not be possible.

Permanent Self-Exclusion

If you feel your gambling is getting out of control, you can permanently close your oklv account. Once this decision takes effect, any request to reopen the account will only be considered after a set waiting period.

Direct Support

To request any limit or exclusion, or to get help with keeping your account closed, contact the oklv 24/7 live chat team right away.

Self-Exclusion Request Form

Fill in the form below to suspend or permanently close your account. Our team will action your request as quickly as possible.

Username Email Exclusion period Brief reason (optional)

After you submit your request, our support team will send a confirmation message to your registered email address.

Warning Signs

If you notice the signs below, it means your gambling habits may be heading in a harmful direction. If you see these in yourself or someone close to you, act without delay.

Spending beyond budget

If you start spending money meant for bills, rent, or family expenses on betting, that is a cause for concern.

Chasing losses

A strong urge to bet more in order to win back lost money is a sign that emotions are becoming hard to manage.

Hiding from family or friends

If you start keeping the amount you play or the losses you have made secret from those close to you, that is a warning sign.

Disruption to sleep and work

Staying up late because of gambling, losing focus at work, or neglecting responsibilities are signs of a problem.

Restlessness when not playing

Feeling anxious, irritable, or unable to concentrate when you cannot play may be a sign of dependence.

Borrowing money to gamble

Borrowing from family, friends, or financial institutions to spend on betting is a serious warning sign.

Where to Get Help

Seek help before the problem grows. Alongside direct support, oklv recommends reaching out to professional services.

oklv Live Chat Support

Our Bengali and English-speaking support team is available 24 hours a day, 7 days a week to help with account limits, self-exclusion, or any other questions. You will find the live chat button at the bottom right of the page.

Contact by Email

Support is also available by email alongside live chat. Write to: [email protected] — our team responds in both Bengali and English.

Family and Trusted Friends

Talking to someone close to you is often the first step. Let your family know about the problem — they are your greatest source of support.

Mental Health Counsellors

A professional psychologist or counsellor can provide dedicated help with addiction and behavioural issues. This kind of support is available through both government and private mental health services in Bangladesh.

Support Groups

Connecting with others facing the same challenges can be beneficial. In Bangladesh there are both online and in-person support groups where you can share your experiences.

Our Commitment to Responsible Gaming

oklv wants to do more than provide entertainment — the overall wellbeing of every player is a priority for us. You can learn more about the platform's values and goals on our About Us page.

Account registration and betting by anyone under 21 is strictly prohibited, and age verification is always active.
Every self-exclusion or limit request is acted on promptly and without question.
Player behaviour is monitored, and if a risk of harm is identified, we proactively reach out.
We reserve the right to temporarily or permanently close an account if there is any indication of harmful behaviour.
Our support team is active in both Bengali and English, seven days a week, 24 hours a day.
Every transaction and piece of personal data is kept secure using SSL encryption and modern security technology.

Responsible Gaming — FAQs

For more on general topics, visit our FAQ page. Below are specific questions about responsible gaming.

You must be at least 21 years old to place any bet or play any casino game at oklv. Age is verified during registration and identity documents may be requested later. Any account found to belong to someone under 21 is closed immediately.

After logging in, go to Account Settings and find the "Responsible Gaming" section to set a deposit limit. You can choose a daily, weekly, or monthly limit. Increasing a limit is subject to a waiting period, but reducing it takes effect immediately. Contact our 24/7 live chat for help.

For a temporary exclusion, your account becomes active again once the set period ends. For a permanent exclusion, you must wait through a mandatory cooling-off period and then apply through the support team to have it reopened. We always want to make sure you are ready before you return.

Warning signs include spending beyond your set budget, chasing losses by placing more bets, hiding your gambling from family, or feeling mentally restless when you cannot play. If you notice these signs, set limits right away or let us know via live chat.

If you believe a family member is gambling in a harmful way, you can inform our support team. We will assess the situation and take appropriate action. Using browser-level filters or parental control software on personal devices is also an effective option.

Yes. oklv's live chat and email support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Whether it is responsible gaming, self-exclusion, or account limits, you can get help in Bengali.